New dashboard for the control panel

Welcome back, we hope everyone had a relaxing break over the summer,

We have been busy making our control panel better for customers, we have added lots of new functionality and we would appreciate any feedback that you may have,

You can login to the control panel: https://crm.primaryt.co.uk

having trouble logging in or have feedback let us know: support@primaryemail.co.uk

Primary Email Team

Primary Email @ E2BN

We are attending the E2BN conference, from 29Th to 30Th June 2010

http://conference.e2bn.org/

If you are attending the conference, please pop along and say hi, we are on stand 43.

Primary Email Team

The growth and development of e-mail and its effectiveness as a means of communication by Ben Silverstone

Here is the Final document

Here are the Findings

Our thanks to Ben for making this available publicly.

Recent Glitches with the Primary Email System

We don't have many but...

The Primary Email logon page was not working briefly this morning, this was fixed shortly after 8:50AM

Users may have seen emails returned with:
Delivery is delayed to these recipients or distribution lists

This problem is now resolved. If you received a email that indicated the email you just sent had been delayed, then the email will have now been delivered successfully.

These problems where not global and may not have affected all customers.

Primary Email Team

How to add your primary email school diary to your primary blogger blog

1. Log into your Primary Blogger account
2. Click Appearance > Widgets
3. Drag the RSS widget over to the sidebar
4. In the URL box on the RSS widget type in: http://diary.primaryemail.co.uk/rss/THREELETTERS.diary.xml - Replacing THREELETTERS with your schools 3 letter code (first 3 letters of your email address)
5. Click save and you are done :)
6. Return to your blog to bask in your glory

Please get in touch if you want to publish your personal diary or free busy information.

Spam on the 23rd and 24th of December

Christmas greetings all.

Our elves have been working hard improving the spam filter however over night on the 23rd some spam may have got through. We have resolved this today (the 24th) and we should back to normal.

These improvements should make it easier for users to manage their own spam settings in the not so distant future!

SPAM Filters

We have been working on the SPAM filters today, some SPAM may have slipped through into users Inbox. The filters are back online and normal service has been resumed.

Reseting users passwords

The Primary Email reset password tool is now working. Our web wizards have been working hard and have improved the search and filterable options.

This can be accessed through the Primary Email Portal. If you do not have access to the Primary Email Portal please contact Support@PrimaryEmail.co.uk.

Web Access

Good News,

Our Primary Email logon box is now back and working correctly.

You mat have also noticed the My School Diary and Open Calendar buttons missing from the Web Access, these buttons have also been restored.

Primary Email Support Team

Todays Problems

Our Outlook Web Access went down earlier today,

Good news, we restored all functionality and no emails or data has been lost.

You may notice a change when attempting to logon to Primary Email, you will be prompted by a different logon box, enter your username and password as normal and you will be be logged in, the usual logon box will come back shortly.

This was unexpected downtime and new measures are been implemented to make sure this does not happen again.

Primary Email Support Team

Todays issue

Today a file went currupt meaning that some users are having problems accessing their email.

No email has been lost in this time and we are currently working on restoring the file from backup (it's a big file)!

We expect normal service to be resumed by 5:30pm - We will constantly update this page to keep you informed!

Thanks

A super busy Primary Email team!

Email not been delivered.

Over the last few days, we had a problem with one of the online SPAM filtering sites blocking emails from School Email. We where wrongly categorised by the site and had to wait 48hrs to be unfiltered.

This has caused some users to experience bounce backs when sending emails to certain domains, this has been fixed now.

If you had an email bounce back please resend it now and it will be delivered as expected.

McWizard

Our McWizard email account has not been working correctly over the last few days, if you have attempted to play the Primary Email game, you might have had some trouble with the emails received from McWizard not been in the correct format.

The McWizard account has been fixed and will now reply correctly to game emails.

New Feature - Pupil keyword fitering

We where asked by one of our customers, can I stop certain keywords from been sent to pupils?

We went away and worked out a way to do this. So now all our customers can filter emails based on keywords. When a email is sent to a pupil if any of the words in the email match any of your filtered words the email will not be delivered.

The feature can be accessed via the Primary Email portal. If you are a current customer and don't have access to the portal please contact: support@primaryemail.co.uk

If you have any ideas for new features like this one please feel free to let us know: ideas@primaryemail.co.uk

Primary Email @ E2BN Conference

This week Primary Email exhibited at the E2BN Conference in Bedfordshire.
We went down with Primary Games Arena,(http://primarygamesarena.com) and exhibited for two days Tuesday 24Th June and Wednesday 25Th June. More information about the conference can be found here: http://conference.e2bn.org

It was a great venue and very well organised, we would like to thank all the delegates who spoke to us and thank the E2BN for inviting us to a great conference.
We managed to speak to lots of great delegates and companies, we are looking forward to hearing from them soon!
We are hoping to exhibit at the E2BN next year, we will post more information when the next event is coming up.

More Features for Primary Email

We have been very busy lately making Primary Email even better, we have now added 4 more fetaures!

Bulk reset pupil passwords - This allows you to change all your pupil passwords in one go.

Restrict Pupil email - pupil accounts can now be changed to only accept email from primary email accounts. Stopping pupils sending and receiving email from external people.

Disable an account - you can now turn an account on or off.

Delete an account - you can now fully delete an account which will remove the email account and delete all emails associated to it.

All these features are available now via the customer portal.

POP3 and IMAP connectivity now available

Primary Email now offers additional connectivity, POP3 and IMAP connectivity is now available

These additional protocols now mean that Premium Customers can connect additional 3rd party email clients to Primary Email,
The settings are:

Inbound and Outbound server address for POP3 and IMAP:

exchange.primaryemail.co.uk

You will also need to select either SSL or TLS security (this ensures all your data stays secure) Unsecured connection attempts will fail.

NOTE: Please be aware that if you use POP3 connectivity, your client application may remove emails from the Primary Email servers.

More guides and help will be available shortly from the Primary Email website.

How to link to the Primary Email Login Page

If you are in the UK then the URL to the Primary Email login page is

https://exchange.primaryemail.co.uk/owa

This will bypass the http://primaryemail.co.uk site.

Enjoy :)

Proceed to the Primary Email Login Page

New features avaliable for Primary Email customers

We are pleased to announce two new features of Primary Email,

Custom Disclaimer, schools can now configure a custom disclaimer for their school.

Internal email for pupils, you can now configure your pupil email accounts to only allow internal emails!

Both these features are accessible via the Customer Portal.

We are always looking for ways to improve Primary Email, if you have any ideas for new features please get in touch:
ideas@primaryemail.co.uk

If you are a customer and don't have access to the customer portal, please contact us:
support@primaryemail.co.uk

Fixed the "RSS feeds not displaying correctly bug"

This is now fixed, to access your RSS feed simply access

http://rss.primaryemail.co.uk/yourschoolscode.diary.xml

IE

http://rss.primaryemail.co.uk/dem.diary.xml


Don't forget you can view your weekly diary in HTML format too..

http://diary.primaryemail.co.uk/dem.diary.html


Enjoy :)

John (is done coding for today and is going out party 2nite (but not till too late cause I'm getting old))