Reseting users passwords

The Primary Email reset password tool is now working. Our web wizards have been working hard and have improved the search and filterable options.

This can be accessed through the Primary Email Portal. If you do not have access to the Primary Email Portal please contact Support@PrimaryEmail.co.uk.

Web Access

Good News,

Our Primary Email logon box is now back and working correctly.

You mat have also noticed the My School Diary and Open Calendar buttons missing from the Web Access, these buttons have also been restored.

Primary Email Support Team

Todays Problems

Our Outlook Web Access went down earlier today,

Good news, we restored all functionality and no emails or data has been lost.

You may notice a change when attempting to logon to Primary Email, you will be prompted by a different logon box, enter your username and password as normal and you will be be logged in, the usual logon box will come back shortly.

This was unexpected downtime and new measures are been implemented to make sure this does not happen again.

Primary Email Support Team

Todays issue

Today a file went currupt meaning that some users are having problems accessing their email.

No email has been lost in this time and we are currently working on restoring the file from backup (it's a big file)!

We expect normal service to be resumed by 5:30pm - We will constantly update this page to keep you informed!

Thanks

A super busy Primary Email team!

Email not been delivered.

Over the last few days, we had a problem with one of the online SPAM filtering sites blocking emails from School Email. We where wrongly categorised by the site and had to wait 48hrs to be unfiltered.

This has caused some users to experience bounce backs when sending emails to certain domains, this has been fixed now.

If you had an email bounce back please resend it now and it will be delivered as expected.

McWizard

Our McWizard email account has not been working correctly over the last few days, if you have attempted to play the Primary Email game, you might have had some trouble with the emails received from McWizard not been in the correct format.

The McWizard account has been fixed and will now reply correctly to game emails.

New Feature - Pupil keyword fitering

We where asked by one of our customers, can I stop certain keywords from been sent to pupils?

We went away and worked out a way to do this. So now all our customers can filter emails based on keywords. When a email is sent to a pupil if any of the words in the email match any of your filtered words the email will not be delivered.

The feature can be accessed via the Primary Email portal. If you are a current customer and don't have access to the portal please contact: support@primaryemail.co.uk

If you have any ideas for new features like this one please feel free to let us know: ideas@primaryemail.co.uk