SPAM Filters

We have been working on the SPAM filters today, some SPAM may have slipped through into users Inbox. The filters are back online and normal service has been resumed.

Reseting users passwords

The Primary Email reset password tool is now working. Our web wizards have been working hard and have improved the search and filterable options.

This can be accessed through the Primary Email Portal. If you do not have access to the Primary Email Portal please contact Support@PrimaryEmail.co.uk.

Web Access

Good News,

Our Primary Email logon box is now back and working correctly.

You mat have also noticed the My School Diary and Open Calendar buttons missing from the Web Access, these buttons have also been restored.

Primary Email Support Team

Todays Problems

Our Outlook Web Access went down earlier today,

Good news, we restored all functionality and no emails or data has been lost.

You may notice a change when attempting to logon to Primary Email, you will be prompted by a different logon box, enter your username and password as normal and you will be be logged in, the usual logon box will come back shortly.

This was unexpected downtime and new measures are been implemented to make sure this does not happen again.

Primary Email Support Team

Todays issue

Today a file went currupt meaning that some users are having problems accessing their email.

No email has been lost in this time and we are currently working on restoring the file from backup (it's a big file)!

We expect normal service to be resumed by 5:30pm - We will constantly update this page to keep you informed!

Thanks

A super busy Primary Email team!